1. Introduction

SinuZone ("we," "us," or "our") operates this online store and website, including all related information, content, features, tools, products, and services (the "Services"). Our Services are powered by Shopify.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through the Services, or when you communicate with us. Please read it carefully. By using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the data collection, use, and disclosure practices described herein.

2. Personal information we collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Information you provide directly to us

• Contact details: full name, postal address, billing address, shipping address, phone number, and email address.
• Financial information: credit/debit card details, payment account information, transaction details, and payment confirmations (processed securely through certified payment gateways).
• Account information: username, password, security questions, preferences, and settings.
• Transaction history: products viewed, added to cart, wishlisted, purchased, returned, exchanged, or cancelled.
• Communications: content of messages sent to our customer support team.

Information collected automatically

• Device data: device type, browser, operating system, IP address, and unique identifiers.
• Usage data: how you browse and interact with our website, pages visited, time spent, and actions taken.
• Cookies and similar technologies: cookies, tracking pixels, web beacons, and third-party tracking tools (see Section 5).

3. Sources of personal information

We may collect personal information from the following sources:

• Directly from you, when you create an account, browse the site, make purchases, or communicate with us.
• Automatically, through cookies and analytics tools installed on our website.
• Shopify, as the platform hosting our store, collects and processes certain information about your access to and use of the Services.
• Advertising and marketing partners such as Meta (Facebook/Instagram), TikTok, and Google, who may provide us with data about your interactions with our ads outside our website.
• Service providers who help us operate the site, process payments, manage shipping and fulfillment, and conduct analytics.

4. How we use your personal information

Providing and improving the Services

• Processing your orders, payments, returns, and exchanges.
• Creating and managing your account.
• Managing shipping and logistics for your purchases through our fulfillment partner, Zendrop.
• Personalizing your shopping experience and recommending products.
• Sending you account- and order-related notifications.

Marketing and personalized advertising

We use your information to send you marketing communications by email, text message, or postal mail, and to show you personalized ads on and off our website, including on platforms such as Meta (Facebook and Instagram) and TikTok. This includes:

• Ads based on products you have viewed, added to cart, or previously purchased.
• Custom audiences created from your email or other data to show you relevant ads on third-party platforms.
• Lookalike audiences built from our customer data to reach new users with similar interests.

Security and fraud prevention

• Authenticating your account and protecting the security of your data.
• Detecting and investigating fraudulent, illegal, or malicious activity.
• Protecting the integrity of our Services.

Communicating with you

• Responding to your inquiries and support requests.
• Maintaining our business relationship with you.

Legal compliance

• Complying with applicable legal obligations.
• Responding to requests from law enforcement or government authorities.
• Enforcing our terms and policies.

5. Legal basis for processing your data

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction that requires a legal basis for processing personal data, we rely on the following bases depending on the purpose of processing:

6. Cookies, tracking pixels, and similar technologies

We use first-party and third-party cookies and other tracking technologies to improve your experience, analyze traffic, and serve relevant advertising.

6.1 Meta Pixel (Facebook Pixel)

We use the Meta Pixel, an analytics tool provided by Meta Platforms, Inc., which allows us to measure the effectiveness of our advertising on Facebook and Instagram. The Meta Pixel records actions that users take on our website — such as viewing products, adding items to cart, or completing a purchase — and sends that information to Meta. This allows us to measure conversions, run remarketing campaigns, build lookalike audiences, and optimize our advertising.

Data collected by the Meta Pixel may include your IP address, browser information, pages visited, and actions taken. Meta may combine this data with other information it holds about you. For more information, visit Meta's Privacy Policy or manage your preferences at facebook.com/settings.

6.2 TikTok Pixel

We use the TikTok Pixel, provided by TikTok Inc., to measure the performance of our advertising campaigns on TikTok and to show relevant ads to users. The TikTok Pixel may collect your IP address, device data, and behavioral data such as pages visited, products viewed, and purchases completed. For more information, visit TikTok's Privacy Policy.

6.3 Google Analytics and other tools

We may use Google Analytics and other web analytics tools to understand how users interact with our website. These tools may collect data such as pages visited, time on site, and general browsing behavior.

6.4 Shopify

As the platform hosting our store, Shopify places its own cookies necessary for the store to function, such as maintaining your shopping cart and managing sessions. Shopify may also use its own analytics technologies.

6.5 Managing cookies

You can manage or disable cookies through your browser settings or through our cookie consent banner. Please note that disabling certain cookies may affect the proper functioning of our website. You can also opt out of interest-based advertising through the following:

• Meta: facebook.com/settings
• TikTok: Privacy settings within the TikTok app
• Google: adssettings.google.com

7. How we disclose your personal information

We may share your personal information with third parties in the following circumstances:

• Shopify and service providers: We share information with vendors who provide services on our behalf, including payment processing, data analytics, customer support, cloud storage, and shipping.
• Zendrop (fulfillment partner): We share your name, shipping address, and order details with Zendrop to process and dispatch your orders. Zendrop acts as a data processor on our behalf.
• Advertising and marketing partners (Meta, TikTok, Google): We share data with these platforms to show you personalized advertising and measure campaign performance. These partners will use your information in accordance with their own privacy policies.
• At your direction: When you request or authorize us to share information with third parties.
• Business transactions: In the event of a merger, acquisition, reorganization, or bankruptcy.
• Legal compliance: When required to comply with legal obligations, respond to court orders or subpoenas, or protect our rights and those of our users.

8. Our relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, in order to provide and improve the Services.

To learn more about how Shopify uses your personal information and the rights you may have, visit shopify.com/legal/privacy/app-users. To exercise rights related to data processed by Shopify, visit privacy.shopify.com.

9. International data transfers

Your personal information may be transferred to, stored, and processed outside the country in which you reside. If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (SCCs) or the UK International Data Transfer Agreement (IDTA).

10. Security and retention of your information

We implement reasonable security measures to protect your personal information. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information. We recommend that you do not communicate sensitive information to us through unsecured channels.

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy — including maintaining your account, fulfilling orders, complying with legal obligations, resolving disputes, and enforcing our agreements. In general, transactional data is retained for up to 5 years, and account data for as long as your account remains active or as required by law.

11. Your rights and choices

Depending on where you reside, you may have the following rights regarding your personal information:

• Right to Access: Request access to the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate personal information.
• Right to Deletion: Request erasure of your personal information.
• Right to Data Portability: Receive a copy of your information and request its transfer to a third party.
• Right to Object: Object to the processing of your information for certain purposes, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Sale or Sharing for Targeted Advertising: You may opt out of having your data used for interest-based advertising.

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.

If you reside in the United Kingdom or the European Economic Area, you also have the right to lodge a complaint with your local data protection authority:

• Netherlands: Autoriteit Persoonsgegevens (AP) — autoriteitpersoonsgegevens.nl
• United Kingdom: Information Commissioner's Office (ICO) — ico.org.uk

12. Children's data

Our Services are not directed at minors (persons under 18 years of age). We do not knowingly collect personal information from minors. If you are the parent or guardian of a minor who has provided us with their information, please contact us to request its deletion.

As of the date of the last update of this Policy, we do not have actual knowledge that we "sell" or "share" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons. We will post the revised Policy on this website, update the "Last updated" date, and provide notice as required by applicable law. We encourage you to review this Policy periodically.

14. Contact us

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have a complaint about how we handle your personal information, please contact us at:

Email: sinupharmv2@gmail.com

For inquiries related to data processed by Shopify, visit: privacy.shopify.com